Complex systems desgin
Responsibilities: Ux/ UI design, competitor research, user research, psychology-based solution
As part of a course on complex systems, we designed a shift management system. A list of requirements for the product, as well as a few user scenarios, were provided to us.
The tasks included designing a system, creating a prototype, conducting competitor research and user research, creating a roll for the system, task analyzing and creating an information architecture.
To begin, I researched employee management systems and mapped out the competitors. Since accessing these systems was challenging, I decided to concentrate on three systems that we had access to, so I could conduct the most comprehensive research possible.
Designed for planning and managing work arrangements. The system has a unique Feature that generates an automatic work schedule, based on the business requirements. Employees can enter assignment constraints directly through their personal logins, making it easier to assign shifts.
Used in: restaurants, service centers, hospitals, and high-tech companies
Provides shift management solutions, work arrangement, and time clock system. Through the system, the user can apply for leave and change shifts. The system offers several interfaces for attendance management, such as fingerprint and reporting based on GPS location. Additionally, the system provides statistical reports.
Used in: restaurants, health institutions, retailers, service centers, security companies, banks and insurance companies, municipalities, and high-tech companies
Provides employee management solutions, focusing on working hours management. It also offers smartphone applications for time clock reporting. Reports and data, such as analysis and collection of working hours, overtime, absences and vacation eligibility, can be created automatically by the system.
Used in: Insurance companies, employment agencies, banks, transportation companies, city governments, hotels, and high-tech companies
An online questionnaire was distributed using Google Forms to 27 participants aged 21-54 (average age 27), the majority of them were women (81.5%). Most of participants works in the hi-tech industry and in restaurants. Research revealed that participants who work for businesses with less than 20 employees, do not have an employee management system. Therefore, their participation in the study was canceled.
Despite the systems' many features, respondents reported using only two of them: submitting and changing shifts (42%), and reporting and editing working hours (58%).
The majority of participants (73.3%) report that they must confirm their attendance report monthly (60%).
The users reported that leave requests are usually made about a week before the due date (46.7%).
Only 13.3% of respondents reported that they requested leave through the system.
There are 66.7% of respondents who do not monitor their working hours, and rely solely on the system's report.
The following data indicate a gap between the product's capabilities and the user's ability or desire to use them. Despite frequent usage of the system, the user's ability to utilize its features is low. Additionally, they make use of other platforms to perform actions that can be performed within the system. I believe that with intuitive design the system can become much more useful for users.